Here is the list of leadership Council Responsibilities − Just as a corporate leader sets a tone and course to achieve an objective, the Six Sigma council sets the goals to be met by the team. LeadershipĪ leadership team or council defines the goals and objectives in the Six Sigma process. There are seven specific responsibilities or "role areas" in a Six Sigma program, which are as follows. This highly structured format is necessary in order to implement Six Sigma throughout the organization. Under a Six Sigma program, the members of an organization are assigned specific roles to play, each with a title. It is important to Six Sigma that all the team members should have a well-defined role with measurable objectives. Company must provide opportunities and incentives for employees to focus their talents and ability to satisfy customers. The EmployeesĪ company must involve all its employees in the Six Sigma program. This gives a chance to identify weak areas with in a process and then we can improve them. In a business, the quality should be looked from the customer's perspective and so we must look at a defined process from the outside-in.īy understanding the transaction lifecycle from the customer's needs and processes, we can discover what they are seeing and feeling. The Processesĭefining processes as well as defining their metrics and measures is the central aspect of Six Sigma. This means it is important to provide what the customers need to gain customer delight. They expect performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. There are three key elements of Six Sigma Process Improvement −Ĭustomers define quality. Deming's 14 point for management, Juran's 10 steps on achieving quality).
Six Sigma is based on various quality management theories (e.g. Six Sigma originated at Motorola in the early 1980s, in response to achieving 10X reduction in product-failure levels in 5 years.Įngineer Bill Smith invented Six Sigma, but died of a heart attack in the Motorola cafeteria in 1993, never knowing the scope of the craze and controversy he had touched off. Promotes learning and cross-pollination.Six Sigma offers six major benefits that attract companies − Six Sigma uses difficult-to-understand statistics.Six Sigma cannot be applied to engineering activities.Six Sigma is a process for production or engineering.Six Sigma is only concerned with reducing defects.There are several myths and misunderstandings surrounding Six Sigma. So Six Sigma focuses first on reducing process variation and then on improving the process capability. Our Customers Feel the Variance, Not the Mean. Stable Operations − Ensuring consistent, predictable processes to improve what the customer sees and feels.ĭesign for Six Sigma − Designing to meet customer needs and process capability. Variation − What the customer sees and feels. Process Capability − What your process can deliver.
Key Concepts of Six SigmaĪt its core, Six Sigma revolves around a few key concepts.Ĭritical to Quality − Attributes most important to the customer.ĭefect − Failing to deliver what the customer wants.
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The central idea behind Six Sigma: If you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible and specifically it means a failure rate of 3.4 parts per million or 99.9997% perfect. The word Sigma is a statistical term that measures how far a given process deviates from perfection. Six Sigma is a business-driven, multi-dimensional structured approach for − Six Sigma is about putting results on Financial Statements. Six Sigma is a data driven methodology, and requires accurate data collection for the processes being analyzed. Six Sigma follows a structured methodology, and has defined roles for the participants. Six Sigma's aim is to eliminate waste and inefficiency, thereby increasing customer satisfaction by delivering what the customer is expecting. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services.
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